Booking Terms & Conditions for "Queer Spirit Festival 2017"

Your purchase of one or more tickets implies that you have read and agree to all the terms and conditions given here and in any of the linked pages (such as those relating to crew places, payment plans etc.)  All terms and conditions regarding tickets fall under the jurisdiction of UK law and by purchasing one or more tickets you are entering a legally binding contract.

Tickets, Wristbands & Refunds

You must be aged 18 or over on 26 July 2017 to buy ticket(s) independently.  Under 18s must be accompanied by a responsible person of 18 or over.  Children aged under 6 on 26 July 2017 will be admitted free, but must have a ticket.  It is your responsibility to check that you have the correct ticket(s).  Please do not bring more dependants than you can easily be responsible for personally throughout the festival.

No camper vans or other type of live in vehicles will be allowed on site unless you have a live-in vehicle ticket, as there is limited camper-van space on the site.  Caravans are not allowed unless we have agreed this with you before the festival.

All vehicles without a live-in pass must be covered by a car-park ticket if you will be keeping them onsite during the festival. Only one ticket per car is required.

When you book we will send you an email confirmation which will contain an e-ticket in PDF format which you should aim to bring to the festival, either by printing or by display on a smart phone or other device.  At the gate your ticket will be checked and each person will be issued with a wristband.  Wristbands may be checked at any time during the festival.  Please try to keep your wristband accessible.  Anyone without a wristband, or wearing a wristband that has been tampered with, may be ejected.  Broken wristbands may be replaced with proof of purchase at the site office but we may not be able to replace lost wristbands. 

If you have booked but are then no longer able to attend the event, please contact us by email or via the website as soon as you know.  Provided you contact us at least 60 days before the event, we will offer you a full refund minus a 5% administration charge.  If you cancel between 30-59 days before the event, we will refund 50% of what you paid.  In all other cases, including but not limited to bookings made less than 30 days before the event and money already paid by a payment plan, we will not be able to offer you any refund once you have made the booking (as we will have already made commitments and paid funds to the venue, crew etc.)  If we have to cancel the event, we will aim to give you at least two months' notice and we will return your booking fee in full.

 

Payment

We need to have received and processed your payment in full before your place at the festival is fully confirmed.  If paying by card using the on-line booking system, this usually happens within 30 minutes.  If there are any issues with your payment, we will attempt to contact you (usually within 2 working days) to let you know and to help you complete your transaction.  If you are paying by other means (cheque, bank transfer, paym etc) we will generally confirm by email when the transaction has cleared and your booking is valid.  Queer Spirit is not VAT registered.

Payment plan - If we have agreed to you paying by instalments your place is held for you, but we reserve the right to cancel it if you fail to complete the full payment schedule before the start of the festival.  If you fail to pay the full amount of your payment plan any refunds will be subject to the terms and conditions shown above under the section Tickets, Wristbands & Refunds.  The first payment must be made in order that the last payment is received at least one month before the festival start date.  Please be aware that the total amount you pay may be higher than if you paid in full when booking, this is to cover additional processing and administration costs.

 

Attendance & conduct

By signing up you are committing to attend the festival - if you do not attend or if you leave early we will not be able to offer you any discount or refund on the ticket price. 

Parents/carers or guardians are responsible for their children at all times.

During the festival there will be a mixture of topics and it is your responsibility to ensure you fully understand the overall content of any workshop or ritual you are attending and what interaction / connection there will be between you and other participants.  If you have any questions or uncertainties, you should talk to the facilitator.

Any form of aggressive, inappropriate, threatening or non-consensual behaviour towards facilitators, staff, crew, volunteers, traders, entertainers or other participants will not be tolerated.  Any such behaviour will be addressed and if not rectified immediately will result in you being asked to leave.  You may also be turned away from future events. 

Drumming anywhere on site is only allowed each day between the hours of 2pm and 7pm.  Drumming is not allowed in the areas immediately outside of the site as this is a residential area.

In the camping areas you agree to keep sound to levels that are respectful to others. Please aim not to bring personal sound systems (mp3 players etc.) to the festival (there will be lots of live music going on!)  If you do wish to bring a personal music player etc please ensure it is one that can only be heard by you.  We ask you to respect any official that asks you to be quieter in the area you are in.  If we feel you are continuing to make excessive noise, we reserve the right to confiscate for the duration of the festival any sound systems or instruments that we feel are or are likely to operate at excessive volume. 

You agree to camp only in the designated areas on site.

Nudity is allowed on all areas of the site beyond the car park zone.

No animals are allowed on site unless prior agreement has been made with Queer Spirit (this will only be considered for trained support animals.)

Smoking is not allowed inside any enclosed structures including temporary structures such as tents, marquees etc.

No unauthorised trading will be allowed on site. Contact This email address is being protected from spambots. You need JavaScript enabled to view it. if you are interested in being a trader at the festival.

The Queer Spirit festival aims to be a fun, inclusive LGBT+ festival and in general we will only exclude people if they breach the terms and conditions or they fail to comply with the event ethos, however we reserve the right to exclude or to remove anyone from the festival, without necessarily stating the reasons for doing so.

 

Arrival time and access to the site 

No public access to the site will be available before 2pm on Wednesday 26th July 2017.  Vehicles (other than emergency vehicles) may not enter the site between the hours of 11pm to 7am during the festival.  Please be aware that although you may be allowed to leave the site during that time, you will then not be allowed back in until at least 7am.

 

Information and emails

Before the festival we will send one or more messages to the email address you originally registered with and it is important that you read these before attending.  You may wish to add the email addresses This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it. to your email system white list / filter to stop the email going into your spam / junk folders. 
During the event, we will make every attempt to clearly post information about all events taking place during the festival so you have plenty of opportunity to find out what is involved before taking part.

 

Safety

You are responsible for your own physical, mental, emotional and sexual well-being and safety during the festival.  This includes notifying us at registration of any conditions that may impact on others or your safe participation.  Although we aim to create safe and supportive spaces in all parts of the festival, no direct liability can be accepted by us for your well-being and safety.  We will always try to ensure during the festival that there is a support mechanism for you to use with your physical, emotional and sexual well-being, however the primary responsibility of self-care is yours.  If you have a support person / carer in your day to day life, we would strongly recommend that you consider them coming with you to the festival.  If you are attending the event with anyone under 18 years of age, you also accept full responsibility for their wellbeing and safety at the festival.

You are not allowed to create open fires anywhere on site.  Barbecues (portable and disposable) / braziers that are off the ground are allowed providing you ensure that they do not scorch the grass.  Gas camping appliances may only be used according to safety instructions and in the open air, or in properly fitted campervan/caravan (gas cookers and barbecues can emit carbon monoxide - you cannot see or smell it but it is a deadly gas and so you need to be using in conjunction with a correctly fitted chimney.)

Refuelling and changing of gas cylinders must be done outside.  Please do not bring large gas cylinders (over 3kg) on site without prior agreement.

Sauna / Hot Tub - You agree to read and follow all displayed health and safety information before using these facilities.  You agree that use of the sauna and hot tub is at your own risk. We ask that everyone uses a towel to sit on.

 

Ethos

Queer Spirit supports sustainability, respect for the land and respect for other people and their beliefs.  We encourage you to find ways to share your travel and to find ways to offset any carbon emissions involved in your travel.

  • Please use the provided recycling points on site. 
  • Please ensure all toiletries you bring to the site are eco-friendly - the toilets and hand basins on site will have liquid hand soap available.
  • Please aim to avoid the use of wet-wipes; if you need to use them, bring only biodegradable wipes.
  • Please respect the site boundaries. Festival-goers may not enter private property on or in the vicinity of the site.

 

Property

You are responsible for taking home everything you brought with you to the event and for taking home or recycling any litter / rubbish.  If you find you have left something behind, please contact us as soon as possible.  We will endeavour to keep lost property where practicable for about two weeks after an event before donating to charity or recycling it.

Other than authorised and controlled by the organisers, no generators (petrol, diesel, bio-diesel), laser devices, fireworks, or airborne lanterns (Chinese lanterns etc) are permitted on site.

Ticket holders may bring alcohol on site for their personal consumption.  There will be no bar on site.

The site owners and Queer Spirit cannot accept any responsibility for your personal property so please do take care of your own belongings and give consideration to what you bring with you.

 

Glamping

Damage and Breakages - Please take care when staying in a glamping structure. Please always remove shoes and boots inside structures. You are responsible and liable for any breakages or damage that you cause to the accommodation and its contents. Please report any incidents to a festival steward when they occur.  A deposit will be taken as part of your booking and you should ensure that you use one of our onsite glamping hosts to both check in and check out so that you are in agreement with any damage claims should we have a need to raise them against your deposit, which can be used by us to cover the costs for repair, making good or replacement of broken items. 

Please do not cook anything inside the structures.

Tea lights and unenclosed candles are strictly forbidden inside glamping structures.

 

Privacy

All information you give when booking for the festival is used as part of the process necessary for the booking.  You are automatically subscribed to the relevant mail list(s) on queerspirit.net so you will receive items of email that are relevant to the festival as well as other information that we feel may be of interest to you.  You can modify your subscription or select to unsubscribe at any time.  All information you give us is held according to UK data protection guidelines but we cannot offer any legal warranty that your information is secure.  You can read our privacy policy here.

We will not let anyone know you attended and expect the same conduct of all people who attend the festival.  We respect the privacy and confidentiality of all who attend the festival and expect all participants to also follow this with respect to everyone involved with the festival.
 

Photography / video

Please always obtain consent before taking any photographs / videos of individuals or groups.

No photographs / videos are to be taken in workshop spaces without express permission of the workshop facilitator.

No photography / videos to be taken during rituals.  

We may take some official photographs / film for publicity purposes and when we do so we will always aim to make it clear we are doing this.  You have the right to request any images that you are identifiable in be cropped or modified to remove you from the image.  If that is not possible we agree to delete those images.

No unauthorised use of recording equipment for professional or profit-making purposes will be allowed anywhere on site.

 

Crew Places

We are offering places for people who wish to work a set number of hours in return for a reduced or free payment to attend the festival.  The crew of any event plays a key role in helping ensure the event runs smoothly and so we ask you to agree to the guidelines for crew (there may be specific guidelines for each type of crew member.)  These are in addition to the terms given here.
 

Trader Places

Standard tickets are for personal use only, and not for any form of commercial activity.  Contact This email address is being protected from spambots. You need JavaScript enabled to view it. if you are interested in being a trader at the festival.

If you are attending the festival as a trader we ask you to agree to the extra terms and conditions for traders.  These are in addition to the terms given here and where the terms are different to stated here, the Trader terms and conditions override them.

 

Complaints and disputes

We hope that your interaction with us will not cause you any issues or problems but we recognise that there may be times when something goes wrong.  If you wish to register a complaint or a dispute with us, contact us by email in the first instance at This email address is being protected from spambots. You need JavaScript enabled to view it.  Any problems or concerns that are brought to our attention will be formally recorded and we will aim to respond as soon as possible, normally within five working days.  If the investigation of the complaint is likely to take longer than five days, we will contact you to let you know the proposed timescales and next steps.

 

Thank you for reading through the Terms & Conditions and we wish you an amazing festival.

 

Download a copy of these terms & conditions  (pdf format)

 

This website is owned and operated by Queer Spirit, a not for profit organisation trading in the UK
- Queer Spirit, 63 Ashley Hill, Bristol  BS7 9EA

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